Opening a new account online in Virtual branch
- Open accounts for your business completely online in the CEB service via Virtual Branch (this process does not apply to specific chamber professions accounts and to accounts for corporate clients). In the CEB service main menu, select Virtual branch, the Accounts and deposits tab, then select the account you want to Open.
- Specify what settings the new account should have – the easiest way is to clone an existing account. You can also use Service administration to set it up later.
- You can apply for additional products – cards, savings account and more. Specify who will sign the agreement, and Continue.
- A recapitulation screen will be displayed after you confirm the account settings. Press the Send button to start generating contract documents – this process may take a while.
- The complete contractual documentation, including terms and conditions, is now ready. One of documents is an account agreement, containing your new account number – you can check the agreement and add your Signature.
- Use a certificate or Smart Key to sign the agreement. Confirm that you agree to the document content, afterwards you can Sign it. Should you use Smart Key, switch to your phone and open the app there.
- After the last signature has been added, you can press the Send to bank button, and your account will be opened.
- Done, your account is active. We will also enable its connection to the CEB service if you've requested it. If applied for additional products (e.g. cards), you'll find the related requests in the Request list section. Please send these requests to the bank for processing so we can handle them too.
Applying for a new account in Virtual branch
- Some accounts cannot yet be opened completely online via Virtual branch – but you can apply for such account. Select Virtual branch in the CEB menu, then go to the Accounts and deposits tab and select the desired account (this procedure applies to accounts for corporate clients and chosen chamber professions).
- You've created a new Request towards bank. We need to know what settings the new account should have - currency, statements, authorizations, etc. The easiest way is to clone settings of an existing account.
- A recapitulation screen will be displayed after you confirm the account settings – the details you've entered are available in the HTML format and will be sent to the bank for processing. Simply press the Send to bank button.
- Now it's our turn – we'll send you a contract proposal. The request returned from the bank can be found in the Request list section and may contain other related contractual documents besides the account agreement. If you've set up notifications (CEB Info), you'll automatically receive a message when the status of the request changes.
- Please check the contractual documentation. If you agree to the contents of the documents, you can Sign them. There are multiple ways to sign documents, the easiest one using the Smart Key.
- Please make sure to press the Save and send to bank button so we can complete the processing. You can check the processing status in the request list, and you may also receive automatic notifications. You'll find the signed contract in the Document archive.
Ordering a payment card in Virtual branch
- Order a new payment card easily in the CEB Virtual branch. Select Virtual branch in the CEB service main menu, then go to New request and select the Payment cards tab. Press the Apply button on the Debit and deposit cards tile.
- A web form consisting of several steps will be displayed. In the first step, select the card type including its attributes and the signatory of the future card contract.
- You can arrange additional insurance.
- You can choose to distribute the card to a specific card holder or set up a common address for multiple card holders (if you want to apply for multiple cards).
- Select the distribution method and fill in the details of the future card holder.
- The card holder must be uniquely identified in accordance with the legislation. The next step is a recapitulation of the entered details; if everything is OK, press the Submit button.
- You can download the details you've submitted, or simply press the Save and send to bank button.
- We'll prepare a contract (or contracts) for you to sign. If you've arranged the CEB Info service, you will receive a notification – please check the contracts and Sign them.
- You can use certificates or the Smart Key app for signing. You can download and Sign the contract – signing with Smart Key is displayed on the picture.
- Now press the Save and send to bank button. We will issue the card, send it to you or make it available in the CEB Mobile app; the contract will be saved to the Virtual branch archive.
Loan drawdown
- You can easily arrange the drawdown of your business loan in Virtual branch. Select Loan drawdown in the Loans tab.
- Select the loan type and the agreement number under which you will request drawdown (or limit regulation), enter the amount, and enter or check drawdown dates. If necessary, add another drawdown to the request.
- If you want to upload supporting documentation, select the attachment type, then Select file and Save it at the bottom of the screen. You may need to add properties (e.g. agreement numbers) for some attachment types. Multiple attachments can be added. Confirm you want to create the request.
- Your loan drawdown request is ready. Check the entered details and attachments, and Sign the attachments that need to be signed. Please note that signing with a certificate may be required for selected documents. Then Create request.
- The CEB service will save and evaluate the entered details, a PDF request will be created and you'll be able Sign it. If the attached documents require a signature, the Sign button will be displayed too.
- A certificate may be used for signing, and most documents can also be signed with Smart Key. In this case, you'll press the Sign button and confirm signing in the mobile app.
- Done. Don't forget to Send the drawdown request to the bank. If you're not the only signatory, ask the other ones to attach their signatures – they will find the request in the Request list section. Once all the signatures have been attached, it will be possible to send the request to the bank.
Submitting loan documentation
- In the CEB service, you can easily submit documents required by the bank in connection with the loan agreement. In the Virtual branch menu, create a New request; open the Loans section and select Upload documents.
- Various types of financial statements can be easily uploaded – first select the type of the document you want to submit. Confirm the upload by pressing Save file.
- Apart from statements, you can also submit e.g. lists of receivables for collateral (the required documents are specified in the pledge agreement).
- Once all attachments have been uploaded, simply Confirm the request.
- The service will determine whether you need to Sign any of attachments.
- Sign the attachments than require a signature (for receivables, signing with a qualified certificate will be necessary).
- Done. All attachments have been signed. Select Save to save the request and send it later (e.g. when other signatures are required), or Save and send to bank to send the documents to the bank for further processing.
Ordering cash withdrawal at a branch
- You can easily order a cash withdrawal at one of our branches through Virtual branch. Go to the Payment services tab and select the Cash withdrawal tile.
- In the first step, enter all the details necessary for your excess cash withdrawal. Indicate from which account the cash should be withdrawn, specify the branch for cash pickup, and enter the withdrawal date.
- Specify the currency and the amount you wish to withdraw in the selected currency. If you prefer to receive cash in specific denominations, use the Select denominations option.
- After completing the form, click on Next. Check the entered details and press the Send button to send everything to the bank for processing.
- No signatures are required for cash collection order. Press the Send to bank button to submit the cash withdrawal.
- Done – now it is up to the bank to prepare the cash. If needed, we will contact you for additional details.
