TIP: Need a mobile phone, Czech ID and login details for CSOB Identity

1. Open the downloaded app and select "Activate".
   
2. Continue to "In the phone".
   
3. Go to "With a selfie".
   
4. Read what's coming up and go to "Continue".
   
5. Read and agree to the terms and conditions.
   
6. Enter your username in CSOB Identity.
   
7. Enter the month and year of birth..
   
8. Next, enter your CSOB Identity password.
   

1. Read instructions on how to take a photo of your ID.
   
2. First, take a picture of the front side.
   
3. Next is the back side.
   
4. Read the instructions on how to take a selfie.
   
5. Focus your head on the green circle.
   
6. If everything matches, set your PIN, turn on biometrics, and the Smart Key is ready for ready to use.
   

TIP: Use it when you're switching to a new phone and you still have your old one with the Smart Key.

1. Open the downloaded app and select "Activate".
   
2. Continue to "In the phone".
   
3. Select "With an activated Smart Key on another phone".
   
4. Read what's coming up. It is important to have Bluetooth enabled on both phones.
   

5. A pairing QR code will appear on the new phone.

   You'll find the pairing code written below it as well, in case the QR code can't be read.

   
6. On the old phone, open the Smart key and click on the QR code icon (bottom right).
   
7. Scan the QR code and click "Continue".
   
8. Check the request and confirm it.
   
9. Go back to your new phone.
   
10. Set your PIN, turn on biometrics, and the Smart Key is ready for ready to use.
    

TIP: Use this if you have Smart Key login set up but do not have a phone with a functional app.

1. At identita.csob.cz login to ČSOB Identity with your username and password (your bank login details).
   
2. If you have an active Smart Key, click on “Reactivate” in the blue box.
   
3. If you do not have a working Smart Key, click on “Call me”.
   
4. A robot will call you back and ask you to confirm the reactivation by pressing “1” on your phone.
   Note: This will delete all active Smart Keys and cancel all valid activation codes.
   
5. We will send you an SMS confirmation, that you can reactivate your Smart Key.
   
6. In your browser, click on “Go to login”.
   
7. Log in to ČSOB Identity again with your username and password. Confirm your login using the SMS code sent to your phone.
   
8. The browser will display the Smart Key activation cede.Follow “Download and Activate Smart Key in Internet Banking – Step 2”.
   

1. Open Smart Key and click on "Next" in the bottom menu.
   
2. Select "Preferences".
   
3. Activate "Biometrics" using the slide button.
   
4. Enter your Smart Key PIN.
   
5. From now on, you will confirm requests using biometrics.