Domestic Cashless Payments

How to make outgoing payments and standing payment orders within the Czech Republic

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Simple and fast submission of payments
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With the QR code you do not need to write out payment details
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It’s fastest and cheapest to pay electronically
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Safe and reliable transactions

Submitting a payment and processing date

You do not have to limit yourself - If the recipient's bank supports Instant Payment, you can easily enter it via internet or mobile banking ČSOB Smart.
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How to submit a payment?

Electronically

The most convenient and fastest way to submit a payment is via smartphone, tablet or computer. You always have your account in your pocket – we have the ČSOB Smart app, which brings you even more benefits. You control the Internet Banking via your computer, enter and edit all types of payments here.

Personally at a branch

If you prefer personal contact, you can complete a paper order (available in Czech only) for payment at any branch. Just be careful that you sign it correctly according to your sample signature.

Personally at the post office

You can also submit a payment order from your account at any Czech Post office. All you need is an activated payment card when submitting a payment order at the post office. You can activate it at any of our branches or on the +420 495 300 300 line.

TIP: Also pay by card at the post office for postal services (packages and cash on delivery) or for Czech Point services and withdraw or deposit money to your account. These services are automatically activated on every one of our cards.

When will the money be delivered?

Outgoing payments

If the recipient's bank supports Instant Payment (you can find out in the ČSOB Smart app or in internet banking - the relevant field will appear when entering the payment order), you can use this type of payment. Instant payment differs from standard payment in that it leaves immediately and is also posted immediately.

TIP: If you want to pay simply as a phone call, you can use Pay a Contact. Our virtual assistant Kate in the ČSOB Smart mobile app can also help you with Pay a Contact.

Incoming payments

If the payment is sent as an instant payment, it will be credited to your account within a few seconds.

Otherwise, it depends on the processing time of the payment at another bank.

Types of payments and important terms

Depending on your needs, you can enter payments on a one-off or permanent basis, and permit direct debit or SIPO payments. Below you will read what the most commonly used terms mean.
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Outgoing payments

Outgoing payments are the basic instruments for sending money. Usually, all you need to submit them is the beneficiary’s account number and the bank code. You choose the sum and maturity date.

Other items (variable symbol, constant symbol, etc.) are generally optional, but may be required by the payee (usually service companies such as mobile operators, energy providers, etc.). Then make sure you fill them in correctly.

If the recipient's bank supports Instant Payment (you can find out in the ČSOB Smart app or in internet banking - the relevant field will appear when you enter the payment order), you can use this type of payment.

If you want to pay simply as a phone call, you can use Pay a Contact.

Outgoing priority payment ensures that we process the order on the day you entered it. This ensures that it reaches the recipient's account on the same business day.

Outgoing priority payment order is a paid service and you can specify it:

  • At a branch – until 1:30 p.m. at the latest
  • Through the internet banking – until 2:15 p.m. at the latest
QR payment writes the payment data for you

Paying monthly charges for services with a one-off outgoing payment order is laborious and you risk making a mistake when writing the data. Most service suppliers provide a QR code on the invoice (a square similar to a bar code) that our ČSOB Smart can read, and it then completes the payment order for you. Easy and fast.

Standing payment orders and direct debits

Standing payment order

Use a standing payment order if you regularly (e.g. every month) pay the same sum – e.g. for rent. This is similar to a one-off payment order, but in addition you decide on the frequency (monthly, yearly, etc.).

Direct debit permission

The simplest way to pay fees and invoices for services. By enabling a direct debit permission, you authorise a service provider to automatically collect the sum it invoices you each month from your account.

How it works?
  • You allow the service in your account settings (if you want to have more control, select the maximum sum that the supplier can transfer from your account).
  • You then inform the supplier that the service has been set up on your account and submit your account number.
SIPO payment

A post office service that pays all the suppliers whose services you use (energy, telephone, Internet, television, etc.) for you. Just like a direct debit, the post office debits the total for all your ordered services from your account once a month.

All you need is the connecting number, which Czech Post will give you. You will find it on the SIPO payment breakdown. Then simply fill in the number in the account settings and notify all suppliers who you want to pay this way.

You only need to submit a request to carry out or change SIPO payments by the 20th day in a month. The first payment will be made from the next month. A request to cancel services without an effective date will cancel the SIPO on the working day after the request is delivered to ČSOB at the latest.

Additional frequent terms (variable symbol, specific symbol, constant symbol, bank code, etc.) have been prepared for you in the Help section.

Pricelist

Selected services Price
Incoming payment (including incoming payments from an FX account) free of charge
Internet Banking ČSOB Smart ČSOB branch
Outgoing payment (after free outgoing payments included with account) CZK 5 CZK 5 CZK 95
Standing order payments (per outgoing item; does not apply to loan instalments) CZK 5 CZK 5 CZK 5
Direct debit order, SIPO payment (per outstanding item; does not apply to loan instalments) CZK 5 CZK 5 CZK 5
Outgoing payment from an FX account or from a crown account on an FX account CZK 5 No CZK 95

You can find all our fees in our Pricelist.

Documents for download

Documents are available in Czech only on this link.