ČSOB Identity

#HowTo

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ČSOB Smart
ČSOB Smart Key
Internet banking
Card payments
ČSOB Identity

ČSOB Identity

Login Using QR Code

TIP: There is no need to type your username and password manually. All you need is an active Smart Key.

  1. Go to www.csob.cz, click on the orange "Electronic Banking" button in the top right corner and select "Identity Management".
  2. Do not enter anything on the login page, just scroll down to QR code.
  3. Open ČSOB Smart Key and click on the camera icon at the bottom right.
  4. Point the camera to the QR code and wait for it to load.
  5. Click on "Confirm" to confirm your login, and authenticate it using biometrics or your PIN.
  6. The phone will display a confirmation screen.
  7. Done – you are logged in.

Change ČSOB Identity Username

  1. Go to www.csob.cz, click on the orange "Electronic Banking" button in the top right corner and select "Identity Management".
  2. Log in to ČSOB Identity Portal with your username and password.
  3. Confirm your login with your Smart Key or SMS Key.
  4. Select the "My profile" tile.
  5. Next to your username, select "Change".
  6. You will see your existing username.
  7. Enter your new username and then click "Authorize". If your username is used by someone else, we will suggest alternatives.
  8. Confirm the change with your Smart Key or SMS Key.
  9. And everything is done. We will send you a confirmation by email.

Change of Email Address Associated with ČSOB Identity

TIP: Keep track of your ČSOB Identity: Set up one or two email addresses to which you will receive notifications.

  1. Go to www.csob.cz, click on the orange "Electronic Banking" button in the top right corner and select "Identity Management".
  2. Log in to ČSOB Identity Portal with your username and password.
  3. Confirm your login with your Smart Key or SMS Key.
  4. Select the "My profile" tile.
  5. Next to your email address, select "Change". Alternatively, if you want to add a second email, tap "Add".
  6. Change or add a new email address.
  7. Then click on "Authorize".
  8. Confirm with Smart Key or SMS Key.
  9. And everything is done. We will send you a confirmation by email.

Enable/Disable ČSOB eID

TIP: ČSOB eID serves as your digital ID in the online world. Discover its potential.

  1. Go to www.csob.cz, click on the orange "Electronic Banking" button in the top right corner and select "Identity Management".
  2. Log in to ČSOB Identity Portal with your username and password.
  3. Confirm your login with your Smart Key or SMS Key.
  4. Select the "ČSOB eID" tile.
  5. Click on "Enable ČSOB eID".
  6. Do the same if you want to disable ČSOB eID (using the “Disable ČSOB eID” button).

Login via Bank Identity (Bank ID)

TIP: Try out how banking identity login works. In the Bank ID Demo, you will see how it works, without worrying about clicking somewhere you should not.

  1. On the Bank ID DEMO website https://demo.bankid.cz/?back=true select Log in via Bank ID.
  2. Select your bank, i.e. ČSOB.
  3. Log in to ČSOB Identity Portal with your username and password..
  4. Confirm your login with your Smart Key or SMS Key.
  5. Check your details to be shared with third parties and click "Confirm" to continue.
  6. Done, you are logged in.

ČSOB Identity Login Check

Remember when and where you have logged in using ČSOB Identity, so that you can keep track of things and know that everything is in order.

  1. Go to www.csob.cz, click on the orange "Electronic Banking" button in the top right corner and select "Identity Management".
  2. Log in to ČSOB Identity Portal with your username and password.
  3. Confirm login with your Smart Key or SMS Key.
  4. Select the "History" tile.
  5. On the “Login” tab, you will see all your previous logins using ČSOB Identity, for example to the ČSOB Smart mobile app or logins to third-party services using your bank identity.
    There are search filters to help you if you are looking for something specific. E.g.: “Login via: Bank Identity” and “Application name: Citizen’s Identity”. Then click on “Search”.

Granted Consents and Revocation of Permanent Consents

TIP: You can check all your consents granted to third parties in the ČSOB Identity Portal.

  1. Go to www.csob.cz, click on the orange "Electronic Banking" button in the top right corner and select "Identity Management".
  2. Log in to ČSOB Identity Portal with your username and password.
  3. Confirm login with your Smart Key or SMS Key.
  4. Select the "History" tile.
  5. On the "Consents" tab, you will see all your one-time and permanent consents. You can revoke the permanent ones.
  6. Select the three dots to the right of the specific permanent consent.
  7. Select "Revoke".
  8. Done, your consent is revoked.

FAQ

What should I do if I don't remember my CSOB Identity login details?

If you have forgotten your Username, the fastest way to find it is in ČSOB Smart.
Log in and click on our logo on the top left. At the bottom of the page, you will see your username in the last row of “ČSOB Identity”. Or you can find it using the video tutorial "I don't remember my username" under the "Internet banking" tab.

If you have forgotten your password, you can reset or change it by clicking "Having trouble logging in?" and "Password". For more information, see the video tutorial "I don't remember my password" under the "Internet banking" tab.